1. How long does it take to receive my order?

Receiving time = Processing time + Shipping time

• Express Order Processing: 10–12 working days

• Rush Order Processing: 5–8 working days

• Shipping Time: 5–8 working days (varies by region)

2. How can I submit my custom size or color?

You can:

• Leave your size and color in the “Special Instruction” box on the order page, or

• Send your order number and detailed size/color info to: service@hidresses.com

3. How do I choose the right size?

We offer standard sizing, or you can provide your bust, waist, hips, and height for a custom fit. Just include your measurements when placing your order.

4. Can I get a refund or return my item?

Please refer to our Refund & Return Policy at the bottom of our website. We provide clear and fair return guidelines for your convenience.

5. How can I track my order?

Log into your account to track your order at any time.
You'll also receive email updates at each stage.
Need help? Contact us via email or live chat — we’re here for you!

6. Why was my payment declined?

Payments can be declined due to:

• Bank/card restrictions

• Card usage patterns
  We accept Visa, MasterCard, AMEX (credit/debit cards). Try another payment method or contact your bank, then place your order again.

7. How can I make sure the size and color are right?

To ensure a perfect fit:

• Choose your size using our size chart or send us your exact measurements

• Note that color may slightly vary due to lighting and monitor settings

We support custom sizing. Add your measurements at checkout or email them to us with your order number.

❓ 8. Have more questions?

We’re happy to help!
Contact our customer service at: service@hidresses.com
We’ll get back to you within 24 hours.